Socialines paslaugas teikiančių darbuotojų perdegimo sindromo, socialinės paramos bei saviveiksmingumo sąsajos

Abstract

The purpose of the study is to assess the link between burnout and social support as well as burnout and self-efficacy. The sample group included 145 human service professionals. Burnout was assessed with the Maslach Burnout Inventory (Maslach and Jackson, 1981), which consists of 22 items measuring emotional exhaustion, depersonalization and personal accomplishment. Social support was assessed by modifying the Multidimensional Scale of Perceived Social Support (Zimet, 1990). The final 20-item scale measures perceived social support from the following five sources: family, friends, colleagues, manager and significant other. The perceived self-efficacy was assessed with the General Self- Efficacy Scale which includes 10 items (Jerusalem and Schwarzer, 1979). The results showed that social support was related to burnout: greater social support from managers influenced lower emotional exhaustion and also bigger personal accomplishments; greater social support from colleagues influenced greater personal accomplishments. Self-efficacy is also related to burnout: high self-efficacy influences bigger frequency and intensity of personal accomplishments and lower frequency of emotional exhaustion. Moreover, burnout can be predicted by social support and self-efficacy: the frequency of emotional exhaustion can be predicted only due to less social support from managers; intensity of emotional exhaustion can be predicted only by lower self-efficacy. Frequency and intensity of personal accomplishments can be predicted only by self-efficacy.