EFFECTIVE COMMUNICATION WITH PERSONS OF DIFFERENT BEHAVIORAL TYPES
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https://orcid.org/0000-0001-6590-4164
Dominyka Palaitytė
https://orcid.org/0009-0001-4924-7659
Santrauka
When it comes to communication with individuals of different behavioral types, it can be noticed that there is a lack of relevant, generalized information. The recommendations for communication with different types of behavior are not systematic and there are only few of them or they have been created a long time ago. Knowing how to communicate effectively with different types of people is very useful for all civilians, but it is even more important for police officers because they are the moral role models for the public who trust the police. The lack of this knowledge can lead to the emergence of conflict, limit the possibilities of obtaining the necessary information and have negative communication consequences. Taking this into account, the aim is to reveal the effective communication methods used by police officers with people of different behavioral types. The object of the work is the effective communication of police officers with persons of different behavior types, and it is based on the applied methods of scientific literature analysis, questionnaire, comparative analysis, and modeling.
Communication is an exchange of information which is implemented by a system of signs or symbols. The effectiveness of communication is determined by the personality of the interlocutor, understanding and application of communication goals, tasks, functions in the conversation, etc. In addition, in order to achieve effective communication, it is important to use different communication methods for different types of individuals. In each case, human behavior must be considered and the method of communication to be chosen must be evaluated. What is more, after conducting an empirical study and reviewing its results, it can be observed that efficiency is achieved when he person communicates politely, creates trust, the interlocutor is respected and not judged. When communicating with troublemakers, the officer should remain polite, listen to the person, ask straightforward questions, avoid using complex words, allow negative and positive thoughts to be expressed, show empathy, and build trust.
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