HUMAN RESOURCE POTENTIAL: THE BASIS FOR THE RESILIENCE OF ORGANIZATIONS PROVIDING SOCIAL SERVICES
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https://orcid.org/0000-0001-9137-9789
Abstract
The article analyzes the features of the human resources potential that help ensure the resilience of organizations providing social services to difficulties. Organizations providing social services work with individuals at increased risk and often face various difficulties. Therefore, strengthening the resilience of these organizations, the potential of which is human resources, becomes a particularly important task. The purpose of this article is to reveal the potential of human resources in the process of strengthening the resilience of organizations by identifying the most important factors and measures that help ensure resilience. The article analyzes how leadership, employee competencies, motivation, focus and other factors help strengthen the resilience of organizations providing social services to difficulties.
The purpose of the study is to identify the main difficulties and measures that influence the resilience of organizations providing social services.
Methodology – quantitative research method – questionnaire survey, in which employees of organizations providing social services – decision-makers (managers, deputies, heads of departments and divisions) participated.
Key findings: Human resource potential is a key factor in the resilience of social service organizations, as employee competence, motivation and engagement directly correlate with the organization's ability to adapt to challenges. The resilience of social service organizations is enhanced by a strong organizational culture that promotes cooperation, trust between managers and employees, and clear communication during change. The study revealed that the resilience of social service organizations directly depends on the ability of managers to make strategically sound decisions that ensure the strengthening of employee competences and motivation.
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