Phenomenological analysis of the subordinate's experience of conflict with their manager
##plugins.themes.bootstrap3.article.main##
Abstract
Objectives. The objective of the study was a qualitative assessment of the subordinate's experience of conflict with their manager.
Participants. 16 employees, 24-55 years old participated in the study, 8 of which were business enterprise workers, and 8 – public officers.
Methods. To explore the experience of conflict, standardized interviews were conducted. These were evaluated using qualitative content analysis according to the Eckartsberg (1998) existentialphenomenological research method.
Results. Conflict with the manager is perceived as a crisis, which may be experienced as anxiety, fault, despair, loneliness, sorrow, and a flush of emotions. Employees feel irritated, diminished, unconfident. Among recognised somatic reactions are perspiration, blushing, and change in voice tone. Participants report a perceived dissonance between their expectations and reality. The employees also analyse their behaviour and emotions experienced when facing conflict. Results indicate that conflict with the manager is experienced as a stressful situation, which supposes the need to reduce the incidence of organizational conflict.
Participants. 16 employees, 24-55 years old participated in the study, 8 of which were business enterprise workers, and 8 – public officers.
Methods. To explore the experience of conflict, standardized interviews were conducted. These were evaluated using qualitative content analysis according to the Eckartsberg (1998) existentialphenomenological research method.
Results. Conflict with the manager is perceived as a crisis, which may be experienced as anxiety, fault, despair, loneliness, sorrow, and a flush of emotions. Employees feel irritated, diminished, unconfident. Among recognised somatic reactions are perspiration, blushing, and change in voice tone. Participants report a perceived dissonance between their expectations and reality. The employees also analyse their behaviour and emotions experienced when facing conflict. Results indicate that conflict with the manager is experienced as a stressful situation, which supposes the need to reduce the incidence of organizational conflict.
##plugins.themes.bootstrap3.article.details##
Section
Articles
Mykolas Romeris University retains copyright ownership and publishing rights. Authors contributing to Social Inquiry into Well-Being agree to publish their articles under a Creative Commons Attribution-NoDerivatives 4.0 International Public (CC BY-NC-ND) License, allowing third parties to share their work (copy, distribute, transmit) and to adapt it, under the condition that the authors are given credit, and that in the event of reuse or distribution, the terms of this licence are made clear.
