Development of Knowledge Model for Effective Implementation of Quality Management Programmes

Adolfas Kaziliūnas


Quality of products and services is a major factor in any organisation’s viability and competitive advantage and it is necessary that all levels and functions in organisation receive training in the quality disciplines. However, literature analysis indicates that many quality improvement programmes are ineffective. By using knowledge management practices, organisations can increase the effectiveness of quality management training. Knowledge management processes allow organisations collecting, analysing, storing, disseminating and using information that is relevant to the organisation. This article discusses knowledge management processes for organisational learning mechanisms, which can contribute to more successful planning and implementing of quality management programmes. Six-phase processbased explicit knowledge management models are identified in the analysis as the basis for successful preparation and implementation of quality programmes. In this model, the processes are implemented in sequence for development and implementation of quality programme in an organisation.


quality management; knowledge management; ISO 9000 standards; quality programmes

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"Public Policy and Administration" ISSN online 2029-2872 / ISSN print 1648-2603