Almas Nugman Saule Yegemberdiyeva Katarina Petrovčíková


The relevance of the study is due to the fact that in the Republic of Kazakhstan there is not enough information regarding the system of compulsory health insurance. During the study, theoretical methods were used (literature analysis, generalization); interviewing (using the online platform); empirical (study of the experience of medical organizations, regulatory documentation); methods of mathematical statistics and graphical presentation of results. The authors of this study calculated the performance indicators of the health care system according to the performance indicators: the work of doctors and medical personnel in primary health care; organization of specialized and high-tech care for patients; work of medical and social programs. Medical workers were asked to anonymously evaluate working conditions, choosing one of the three parameters “good”, “satisfactory”, “poor”. An anonymous survey was also conducted among patients who underwent preventive examinations in public medical institutions at the beginning of 2018 and 36 months later. They needed to evaluate their own health. Positive dynamics was noted in all aspects studied. In the course of the study, new questions and problems have arisen that need to be addressed.