PRACTICAL ASPECTS OF ORGANIZING REMOTE WORK IN CIVIL SERVICE: A STUDY

Abstract

This article analyzes the practice of organizing remote work in the Ukrainian civil service during the quarantine brought about by the COVID-19 pandemic. The researchers describe the modes and peculiarities of organizing remote work, and the differences in modes of organizing remote work in government agencies at different levels of jurisdiction are shown. Civil servants’ self-assessments of efficiency, work quality, and administrative discipline levels after the transition to remote work are examined. A comparison of attitudes towards the peculiarities of remote work among individuals of different ages, experience levels, and genders and among those performing different tasks is carried out. This article identifies problems that need to be addressed within the framework of implementing remote work. Five main trends in organizing remote work are outlined: the promotion of learning and self-development; the promotion of IT tools in the civil service; an awareness of the importance of communication and interaction; the development of non-financial incentives for teams; and the adaptability of employees to new working conditions in the face of moderate resistance to change.