Sergii Prylipko, Nataliia Vasylieva, Davyd Shatirishvili, Oleksandra Vasylieva


In the sphere of the functionality of municipal transport in the capital city of Ukraine, many problems have been identified relating to the inadequate level of service provided to residents. Mostly, these issues relate to the timetables and intervals of municipal transport, the comfort and safety levels of transportation, the establishment of contactless means of payment, the arrangement of various types of vehicles and stops for the unimpeded movement of people with disabilities, ensuring gender equality, and the environmental friendliness of these services. It is concluded that, in order to improve the quality of services in the sphere of the functionality of municipal transport, a client-oriented public administration paradigm should be undertaken on the basis of the coordinated activity of public authorities, transport enterprises, and consumers, taking into account the results of the evaluation of service quality and satisfaction levels.


public administration, public authorities, service, municipal transport, client orientation, gender approach, paradigm, sustainable development.

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