The Adoption of Information and Communication Technologies in Human Resource Management in the era of Public Governance

Dyah Mutiarin, Yasmira Moner, Nur yakin, Achmad Nurmandi


The purpose of this essay is to provide a conceptual mapping of human resource management (HRM) functions in line with governance. The objectives of the review are to trace, determine and draw fresh insights from the literature on human resource management, particularly on the influence of Information Technology (IT), citizen governance, and advocacy-oriented human resources. This paper employs a literature review to draw new perspectives on HRM functions. It focuses on a thematic review of human resource components such as Information and Communication Technologies (ICT), governance models related to citizens-led and people-centered human resource management, and advocacy to return the “human” to HRM. This essay seeks to contribute to human resource literature through a conceptual mapping of HRM functions tracing the development of human resource functions with the following three components: Information technology (IT) in the process of upgrading HRM, accountability through citizen governance as an outcome of data-driven and efficient sharing of information from the human resource institutions, and advocacy-oriented human resources management by focusing on the human capital as a partner towards socio-economic and political development in the governance era of new public management.


public governance era, upgrading human resource management, citizen governance, advocacy-oriented human resources

Full Text:



Armstrong M and Taylor S. (2015), Armstrong’s handbook of human resource management practice, London: Kogan Page.

Armstrong, M. (2010), Armstrong's essential human resource management practice: A guide to people management, London: Kogan Page Publishers

Boxall P and Purcell J. (2016), Strategy and human resource management, London: Palgrave Macmillan.

Debroux, P. (2017), The evolution of human resource management in in East and South-East Asia. Available from: [accessed on on 09-01-2018 02:29 UTC].

Hoogervorst, J.A.P., P.L. Koopman & Henk van der Flier. (December 2002), “Human resource strategy for the new ICT-driven business context”, International Journal of Human Resource Management, Vol. 13, No. 8, pp. 1245-1265.

Itika, J.S. (2011), Fundamentals of human resource management: Emerging experiences from Africa, African Public Administration and Management series, Vol. 2, pp. 6-23.

Kozinets, R. V. (2002), Netnography: Understanding Networked Communication Society, Chapter for The SAGE handbook of social media research methods, pp. 1-5.

Mishra A. & I. Akman. (2010), Information Technology in Human Resource Management: An Empirical Assessment, Public Personnel Management, 39 (3) (Fall 2010), 243-62 pp. Available from: [accessed on 01-01-2018].

Oluwafemi, A.J. & O.A. Sunday. (December 2014), “ICT Application to Human Resources Management System Design”, Journal of Multidisciplinary Engineering Science and Technology (JMEST), Vol.1, No. 5, pp. 273-80, Available from: [accessed on 01-01-2018].

O’riordan, J. (July 2017), The practice of human resource management in state of public service, research paper, series 20, pp. 1-20.

Osibanjo, A.O. & A.A. Adeniji. (July 2010), Human Resource Management: Theory and Practice. Pumark Nigeria Ltd. (Educational Publishers), Available from: [accessed on 30-12-2017].

Reilly P (2012), “The practice of strategy”, Strategic HR Review. Vol.11 No. 3, pp.129-135.

Santana, R.P. & de Santana J.P. (January 2015), Human resource management and public sector reforms: trends and origins of a new approach, Discussion Paper 115, [Originally published by Institute for Applied Economic Research in June 2002 as number 888 of the series Texto para Discussão].

Scott A. S., & J. W Dean Jr. (1992), “Integrated manufacturing and human resource management: A human capital perspective” The Academy of Management Journal, Academy of Management, Vol. 35, No. 3, (Aug., 1992) 467-504 pp. Available from: [accessed on 30-12- 2017].

Schuler, R.S. (2000), The internationalization of human resource management, Journal of International Management, Vol. 6, pp. 239-260.

Storey, J. (1989), New perspectives on human resource management. John Storey Routledge. London.

Václav, O., Antonín, P., & Petra, J. (2011), Processes, performance drivers and ICT tools in human resources management, Journal of Competitiveness, Issue No. 2, pp.58-70, Available from: [accessed on 30-12-2017].

Vigoda, E. Sep-Oct., 2002), From responsiveness to collaboration: governance, citizens, and the next generation of public administration, Public Administration Review, Vol. 62, No. 5, pp. 527-54., Available from:, [accessed on 09-01-2018 02:45 UTC].

Wright, P.M., & G.C. Mcmahan. (1992), Theoretical perspective for strategic human resource management, in Journal of Management, Vol.18, No. 2, pp. 295-320



  • There are currently no refbacks.

"Public Policy and Administration" ISSN online 2029-2872 / ISSN print 1648-2603