Performance Measurement in Local Authorities

Abstract

The article analyses the following issues: 1. Performance measurement in literature. The performance measurement has an important role to play in the efficient and effective management of organizations. 2. Performance measurement in local authorities. Local governments themselves use a wide range performance measurement system in services area such as fire, solid water, water, roads, transportation, health, housing, recreation and social services. Measuring municipal performance means assessing how well a municipality performs when delivering goods and services to the public. 3. The principles underlying effective performance measurement. An effective performance measurement system will be built around six key principles: clarity of purpose, focus, alignment, balance, regular refinement, robust performance indicators. 4. Types of performance indicators. Performance measurements indicate how much or how well agency is doing. The approach adopted for developing the performance measurement system is based on the inputs – outputs efficiency outcomes framework. 5. Performance measurement importance for local authorities. 6. Performance management versus performance measurement. 7. Measures, methodologies and approaches.