Rafael Bolivar Gonzalo Moreno Deward Rico


Job satisfaction has been measured, analyzed, and understood in different dimensions in previous works. However, this work analyzes it from the broader perspective of the organization. This study analyzed data from 364 respondents belonging to a public university through a survey that covered the following six dimensions: salary compensation, working conditions, the manager’s role, co-workers’ relationships, labor welfare & promotion, and task & process. An SEM model using AMOS V23 contrasted seven hypotheses to evaluate the direct or mediating effect of the manager’s role on the other five dimensions.
The manager’s role results in a direct and strong effect on the relationships between co-workers and in the labor welfare & promotion dimension. A direct and moderate effect was observed on work conditions and tasks & processes. The indirect effect of the manager’srole on the salary dimension was observed, along with an effect of total mediation on the dimensions of labor welfare & promotion and work conditions. This study contributes to a holistic view by providing an understanding of the manager’s role in job satisfaction,clarifying the interactions between the six organizational dimensions, and highlighting the relevance of styles of manager that lead to organizational growth and job satisfaction. Finally, the limitations associated with this research are also discussed.