THE PERSONALIZED MODEL FOR THE SUSTAINABLE DEVELOPMENT OF HUMAN RESOURCES IN CUSTOMS

Abstract

For customs administrations to function effectively and uphold EU values, it is crucial that administrations work together, with consistent quality standards and with uniform application of regulations and initiatives. Besides, different approaches and standards in education and training make it difficult to share information on best practices and disseminate knowledge and skills between different customs administrations. The EU (European Union) Customs Competency Framework (CustCompEU) is the foundation which sets out a consensus view of the optimal set of knowledge, skills and behaviours required by customs professionals in the EU. From the perspective of the customs institution, on the other hand, several practical issues arise, namely how to provide its employees with the necessary knowledge and skills in cost effective and efficient way, investing in customs employee training. This study creates a flexible competency generation methodology which allows to systematize the requirements for specific customs positions and to connect with the requirements of international and supranational organizations. The provided approach is practical from the perspective of the customs institution and provides the educators and human resource managers with the necessary information on the knowledge and skills acquired as a result of the educational process. The Meta analysis of the study is based on the use of qualitative data based on existing data sources based on the professional standards system implemented in Latvia, the EU implemented initiatives and the principles of process management system. The customs profession standard is a key element in the development of an integrated learning and professional customs officer management model, which would be a central element in a coordinated and harmonized vocational education and training system.