Rimantas Petrauskas Paulius Vaina


Purpose – to analyze, assess and identify alteration possibilities of effective implementation of e-Identification technology solutions focusing on organization capabilities in the public sector of Lithuania.Design/methodology/approach – different methods were used in the research. Content analysis method was used for the issues related to application of e-Identification solutions, technology management and organizational capabilities. During the pilot research, information on specificities of organization capabilities to implement e-Identification solution in the public sector was gathered, analyzed and interlinked with content analysis via comparative and deductive methods.Findings – the research shows that the gap in the area of development of e-Identification solutions in the public sector in Lithuania is affected by the lack of organizational capabilities that need to be developed internally. The challenge is to foster organizational capabilities in the environment, influenced by rapidly emerging new technology solutions (use of smartphones and applications) and limited legal regulation. Lifecycle of any technology solutions becomes shorter and jeopardizes its use and functionality in time; therefore, public sector institutions could benefit from holistic e-Identification solution diffusion strategy that incorporates aspects of organizational capabilities.Research limitations/implications – the research findings are limited by the nature of the pilot research (peer review), level of experience in their organizations and environment as well as the geographic scope of the research.Practical implications – the article portrays public sector environment of implementation of e-Identification solutions and particularities of organizational capabilities to manage its development.Originality/value – originality of the article is in the research and assessment of country specific future proof needs to alter and improve the existing strategy of implementation of e-Identification solutions focusing on organizational capabilities in the public sector of Lithuania.Research type: research paper.