FACTORS INHIBITING SPATIAL INFORMATION AND SYSTEMBASED PUBLIC SERVICE INNOVATION IN SPATIAL PLANNING

Abstract

This study examined the driving and inhibiting factors influencing the implementation of website-based service innovation (e-government) through the Spatial Planning Information System (SPIS) in Mojokerto Regency, Indonesia. SPIS, locally branded as Majapahit GIS, is a spatial planning information system designed to deliver online maps, tabular 
data, and animated statistical visualizations. A descriptive qualitative research design was employed. Data were collected through in-depth interviews, observations, and document analysis, and analyzed using an interactive qualitative data analysis approach. The findings indicate that SPIS has been implemented effectively and complies with key e-government principles, including accessibility, service continuity, technical feasibility, efficiency, and accountability. A distinctive feature of SPIS is its ability to automatically generate thematic maps based solely on numerical data input at predefined locations. This functionality eliminates the need for specialized cartographic expertise and enables broader user participation, representing a significant innovation in the application of Geographic Information Systems (GIS) for e-government. Despite these achievements, the aspiration to establish an integrated “one database system” capable of comprehensively supporting regional development planning has not been fully realized. The main driving factors include strong leadership commitment, supportive human resources, adequate infrastructure, and alignment with central government policies. Conversely, inhibiting factors comprise limited availability of IT specialists, slow internet access due to reliance on open networks, underutilized public consultation features, incomplete supporting data, weak inter-agency coordination, 
and the absence of incentive-based governance mechanisms. This study contributes empirical insights into the sustainability and institutional challenges of GIS-based e-government innovation in local government contexts.

Keywords: inhibiting factors, public service, service innovation, special planning