DETERMINANT FACTORS OF E-GOVERNMENT IMPLEMENTATION AND PUBLIC ACCOUNTABILITY: TOE FRAMEWORK APPROACH

Siska Yulia Defitri, Asniati Bahari, Hefrizal Handra, Rahmat Febrianto

Abstract


This study aimed to provide recommendations related to the model of the relationship of key factors in the implementation of e-government by using the theory of TEO approach represented by technological infrastructure, human resource competency, and external pressures. Moreover, it strengthened references related to the implementation of e-government in realizing public accountability to local governments. The data was collected through a survey by distributing questionnaires to the head of the Regional Apparatus Organization (OPD) in the Regional Government of West Sumatra and processed by using SEM-PLS statistical tool. The result of the study showed that the factors raised in the TEO framework can determine the implementation of e-government but is not proved for public accountability. The positive and significant impact of implementing e-government can increase accountability. Therefore, it can be proved that the increase of accountability can be achieved through maximizing e-government by each region.


Keywords


TOE Framework; Public Accountability; e-government implementation

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DOI: https://doi.org/10.13165/VPA-20-19-4-03

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