Vaikų dienos centrų administravimo ir vertinimo problemiškumas

Abstract

The article analyses Children day care centres’ activity – a social services provision for families and children in social risk. The objective of this article is to analyse and evaluate the activity of Vilnius children day care centres’ to the attitude of effectiveness. Effectiveness – the outcomes of children day care centres activity for customers and the quality of activity – a degree of customers satisfaction with social services. The subject of research – Vilnius children day care centres, providing social services for families and children in social risk. The activity of day care centres is not regulated by the rules of the law in detail, therefore the evaluation of activity is problematic. The article reviews the availability of concept of 3E for the evaluation of children day care centres activity, and identifies the problems of the quality evaluation of social services. With reference to empirical material it describes the infrastructure of Vilnius children day care centres, also it considers the opinion of day care centres visitors (children) about the social services quality. The results of the research is letting to make a conclusion that the activity of Vilnius children day care centres is effective. Day care centres offer social services of good quality and implement prefered goals – they decrease the social exclusion of the families and children in social risk in Vilnius. In the last part of this work, there are some offered recomendations in order to optimize the activity of children day care centres.